Frequently Asked Questions & Policies
What should I do if I need to cancel an appointment or reschedule?
Please read the cancellation policy that you received upon booking. Our current scheduling system offers appointment reminders to help you avoid cancellation fees in the event that you need to cancel or reschedule. Functional medicine focused sessions are more lengthy than regular nutrition consultations are and require considerable amounts of preparation and time blocked off for each booking. Because of this, 48 hours advance notice is required when needing to reschedule or cancel all follow up appointments. Initial appointments and follow ups that are prepaid may only be rescheduled. Emergencies and unexpected things do happen, so there is some flexibility with moving appointments or providing credit towards your next session the first time. Please email info@wellnessbydesignonline.com if you do not plan to make your appointment. You can also reschedule your appointment on the appointment reminders and confirmations sent through email and text. If you don't hear a response through email, please call to ensure we have received it. Currently all pre-paid services and treatments (including initial sessions, single sessions, testing and all packages) are non-refundable.
I've ordered testing, how long until testing is available to review? Can results be mailed or emailed?
It depends on the test. Tests usually take between 2-6 weeks to get back. You can check in at any time by
phone or email to see if they are in. You'll need to schedule your review session ahead of time to review
results. Results cannot be emailed or mailed prior to your review session.
Are there refunds on services provided or supplements?
As stated in new patient paperwork, I'm unable to provide refunds on any services provided or supplements. Due to current regulations around prescription supplements, it is against the law to resale an item that has been returned in the event that it has been tampered with. If you are concerned about this we can do supplementation as an online order directly from the supplement provider. Supplement providers are larger and better able to accommodate these requests.
What are your policies on email?
As a courtesy, email communication is provided which allows patients to send short emails a limited number of time between visits when clarification is needed. However, please keep in mind some questions may not be able to answered adequately through email and may require an appointment.
Are meal plans provided?
I provide meal plans on a very limited basis. Because it takes an immense amount of preparation and work to provide a good plan, custom meal plans are costly and I only take on a select few patients per month for meal planning services. We can also discuss meal time strategies and ideas within the session if you need additional support. I also provide a dietary review session where we can create meal templates together to take into consideration your specific needs and preferences.
Please read the cancellation policy that you received upon booking. Our current scheduling system offers appointment reminders to help you avoid cancellation fees in the event that you need to cancel or reschedule. Functional medicine focused sessions are more lengthy than regular nutrition consultations are and require considerable amounts of preparation and time blocked off for each booking. Because of this, 48 hours advance notice is required when needing to reschedule or cancel all follow up appointments. Initial appointments and follow ups that are prepaid may only be rescheduled. Emergencies and unexpected things do happen, so there is some flexibility with moving appointments or providing credit towards your next session the first time. Please email info@wellnessbydesignonline.com if you do not plan to make your appointment. You can also reschedule your appointment on the appointment reminders and confirmations sent through email and text. If you don't hear a response through email, please call to ensure we have received it. Currently all pre-paid services and treatments (including initial sessions, single sessions, testing and all packages) are non-refundable.
I've ordered testing, how long until testing is available to review? Can results be mailed or emailed?
It depends on the test. Tests usually take between 2-6 weeks to get back. You can check in at any time by
phone or email to see if they are in. You'll need to schedule your review session ahead of time to review
results. Results cannot be emailed or mailed prior to your review session.
Are there refunds on services provided or supplements?
As stated in new patient paperwork, I'm unable to provide refunds on any services provided or supplements. Due to current regulations around prescription supplements, it is against the law to resale an item that has been returned in the event that it has been tampered with. If you are concerned about this we can do supplementation as an online order directly from the supplement provider. Supplement providers are larger and better able to accommodate these requests.
What are your policies on email?
As a courtesy, email communication is provided which allows patients to send short emails a limited number of time between visits when clarification is needed. However, please keep in mind some questions may not be able to answered adequately through email and may require an appointment.
Are meal plans provided?
I provide meal plans on a very limited basis. Because it takes an immense amount of preparation and work to provide a good plan, custom meal plans are costly and I only take on a select few patients per month for meal planning services. We can also discuss meal time strategies and ideas within the session if you need additional support. I also provide a dietary review session where we can create meal templates together to take into consideration your specific needs and preferences.