Frequently Asked Questions & Policies
What is a functional medicine nutrition educator?
Functional medicine nutrition is a science-based, patient-centered and systems-oriented approach to helping people achieve and maintain excellent health. This is accomplished primarily through natural methods, with diet and nutrition as a central focus. It is a forefront model for health care practice that seeks to address the causes of disease and dysfunction rather than suppressing symptoms. Founded on a holistic view of health, functional medicine delves deep into the biochemical and genetic individuality of each patient. A functional medicine nutrition educator will help guide you through food-as-medicine approaches to healing guided by science and current research. We can use food to heal either from our pantry, supplements or a combination of both! A functional medicine approach will also look at environmental cues and mind-body health in assessment and treatment planning. For more information, visit the Institute for Functional Medicine.
What should I do after scheduling my appointment?
For new clients, there will be forms sent prior to your appointment. Please fill them out and scan back or bring them in preferably prior to your appointment.
What should I do if I need to cancel an appointment or reschedule?
Please read the cancellation policy that you received upon booking. Our current scheduling system offers appointment reminders to help you avoid cancellation fees in the event that you need to cancel or reschedule. Functional medicine focused sessions are more lengthy than regular nutrition consultations are and require considerable amounts of preparation and time blocked off for each booking. Because of this, 48 hours advance notice is required when needing to reschedule or cancel all follow up appointments. Initial appointments and follow ups that are prepaid may only be rescheduled. Emergencies and unexpected things do happen, so we are flexible with moving appointments or providing credit towards your next session the first time. Please email foodpowered@gmail.com to let us know if you do not plan to make your appointment. You can also reschedule your appointment on the appointment reminders and confirmations sent through email and text. If you don't hear a response through email, please call to ensure we have received it. Currently all pre-paid services and treatments (including initial sessions, single sessions, testing and all packages) are non-refundable.
I've ordered testing, how long until testing is available to review? Can results be mailed or emailed?
It depends on the test. Tests usually take between 2-6 weeks to get back. You can check in at any time by
phone or email to see if they are in. You'll need to schedule your review session ahead of time to review
results. Results cannot be emailed or mailed prior to your review session.
Are there refunds on services provided or supplements?
As stated in new patient paperwork, I'm unable to provide refunds on any services provided or supplements. Due to current regulations around prescription supplements, it is against the law to resale an item that has been returned in the event that it has been tampered with. If you are concerned about this we can do supplementation as an online order directly from the supplement provider. Supplement providers are larger and better able to accommodate these requests.
What are your policies on email?
As a courtesy, email communication is provided which allows patients to send short emails a limited number of time between visits when clarification is needed. Some packages offered also include email support that is more extensive (functional medicine complete package). However, please keep in mind some questions may not be able to answered adequately through email and may require an appointment.
Are meal plans provided?
I do not provide customized meal plans. I do have an e-book available which includes a month of meals and recipes for ideas. We can discuss meal time strategies and ideas within the session if you need additional support.
Functional medicine nutrition is a science-based, patient-centered and systems-oriented approach to helping people achieve and maintain excellent health. This is accomplished primarily through natural methods, with diet and nutrition as a central focus. It is a forefront model for health care practice that seeks to address the causes of disease and dysfunction rather than suppressing symptoms. Founded on a holistic view of health, functional medicine delves deep into the biochemical and genetic individuality of each patient. A functional medicine nutrition educator will help guide you through food-as-medicine approaches to healing guided by science and current research. We can use food to heal either from our pantry, supplements or a combination of both! A functional medicine approach will also look at environmental cues and mind-body health in assessment and treatment planning. For more information, visit the Institute for Functional Medicine.
What should I do after scheduling my appointment?
For new clients, there will be forms sent prior to your appointment. Please fill them out and scan back or bring them in preferably prior to your appointment.
What should I do if I need to cancel an appointment or reschedule?
Please read the cancellation policy that you received upon booking. Our current scheduling system offers appointment reminders to help you avoid cancellation fees in the event that you need to cancel or reschedule. Functional medicine focused sessions are more lengthy than regular nutrition consultations are and require considerable amounts of preparation and time blocked off for each booking. Because of this, 48 hours advance notice is required when needing to reschedule or cancel all follow up appointments. Initial appointments and follow ups that are prepaid may only be rescheduled. Emergencies and unexpected things do happen, so we are flexible with moving appointments or providing credit towards your next session the first time. Please email foodpowered@gmail.com to let us know if you do not plan to make your appointment. You can also reschedule your appointment on the appointment reminders and confirmations sent through email and text. If you don't hear a response through email, please call to ensure we have received it. Currently all pre-paid services and treatments (including initial sessions, single sessions, testing and all packages) are non-refundable.
I've ordered testing, how long until testing is available to review? Can results be mailed or emailed?
It depends on the test. Tests usually take between 2-6 weeks to get back. You can check in at any time by
phone or email to see if they are in. You'll need to schedule your review session ahead of time to review
results. Results cannot be emailed or mailed prior to your review session.
Are there refunds on services provided or supplements?
As stated in new patient paperwork, I'm unable to provide refunds on any services provided or supplements. Due to current regulations around prescription supplements, it is against the law to resale an item that has been returned in the event that it has been tampered with. If you are concerned about this we can do supplementation as an online order directly from the supplement provider. Supplement providers are larger and better able to accommodate these requests.
What are your policies on email?
As a courtesy, email communication is provided which allows patients to send short emails a limited number of time between visits when clarification is needed. Some packages offered also include email support that is more extensive (functional medicine complete package). However, please keep in mind some questions may not be able to answered adequately through email and may require an appointment.
Are meal plans provided?
I do not provide customized meal plans. I do have an e-book available which includes a month of meals and recipes for ideas. We can discuss meal time strategies and ideas within the session if you need additional support.