Frequently Asked Questions & Policies
Do you accept insurance?
As you are probably already know, insurance isn't up to speed with covering some of the latest testing and tools available. For many of you this is why you've sought my support in the first place. Like you I've also gotten lost in the endless cycle of traditional healthcare and had to make the decision to take back control of my own health and destiny by seeking the health care I most aligned with.
That being said, I do offer reimbursement receipts called Super bills as a part of my programs when you work with me. I've had much better success with insurance covering things going this route than through the traditional direct route.
What should I do if I need to cancel an appointment or reschedule?
Please read the cancellation policy that you received upon booking. Our current scheduling system offers appointment reminders to help you avoid cancellation fees in the event that you need to cancel or reschedule. Functional medicine focused sessions are more lengthy than regular nutrition consultations are and require considerable amounts of preparation and time blocked off for each booking. Because of this, 48 hours advance notice is required when needing to reschedule or cancel all follow up appointments. Emergencies and unexpected things do happen, so there is some flexibility with moving appointments or providing credit towards your next session the first time. You can also reschedule or cancel your appointment on the appointment reminders and confirmations sent through email and text by clicking on the green button that says cancel/reschedule. All programs offered have multiple levels of care and are a commitment to intensive work for 6 months and are non-refundable.
I've ordered testing, how long until testing is available to review? Can results be mailed or emailed?
It depends on the test. Tests usually take between 2-6 weeks to get back. You can check in at any time by
phone or email to see if they are in. You'll need to schedule your review session ahead of time to review
results.
Are there refunds on services provided or supplements?
As stated in new patient paperwork, I'm unable to provide refunds on any services provided or supplements. Due to current regulations I cannot accept returns for items purchased in office or resale an item that has been returned in the event that it has been tampered with. If you are concerned about this we can do supplementation as an online order directly from the supplement provider. Supplement providers are larger and better able to accommodate these requests.
What are your policies on communication between sessions?
As a courtesy, communication is included if you are enrolled in a program which allows patients to communicate between visits when clarification is needed. However, please keep in mind some questions may not be able to answered adequately through email and may require an appointment.
Are custom meal plans provided?
I provide meal plans on a very limited basis. Because it takes an immense amount of preparation and work to provide a good plan, custom meal plans are costly and I only take on a select few patients per month for meal planning services. We can also discuss meal time strategies and ideas within the session if you need additional support. I also provide a dietary review session where we can create meal templates together to take into consideration your specific needs and preferences. If you would like to use one for ideas check out my page called Resources.
As you are probably already know, insurance isn't up to speed with covering some of the latest testing and tools available. For many of you this is why you've sought my support in the first place. Like you I've also gotten lost in the endless cycle of traditional healthcare and had to make the decision to take back control of my own health and destiny by seeking the health care I most aligned with.
That being said, I do offer reimbursement receipts called Super bills as a part of my programs when you work with me. I've had much better success with insurance covering things going this route than through the traditional direct route.
What should I do if I need to cancel an appointment or reschedule?
Please read the cancellation policy that you received upon booking. Our current scheduling system offers appointment reminders to help you avoid cancellation fees in the event that you need to cancel or reschedule. Functional medicine focused sessions are more lengthy than regular nutrition consultations are and require considerable amounts of preparation and time blocked off for each booking. Because of this, 48 hours advance notice is required when needing to reschedule or cancel all follow up appointments. Emergencies and unexpected things do happen, so there is some flexibility with moving appointments or providing credit towards your next session the first time. You can also reschedule or cancel your appointment on the appointment reminders and confirmations sent through email and text by clicking on the green button that says cancel/reschedule. All programs offered have multiple levels of care and are a commitment to intensive work for 6 months and are non-refundable.
I've ordered testing, how long until testing is available to review? Can results be mailed or emailed?
It depends on the test. Tests usually take between 2-6 weeks to get back. You can check in at any time by
phone or email to see if they are in. You'll need to schedule your review session ahead of time to review
results.
Are there refunds on services provided or supplements?
As stated in new patient paperwork, I'm unable to provide refunds on any services provided or supplements. Due to current regulations I cannot accept returns for items purchased in office or resale an item that has been returned in the event that it has been tampered with. If you are concerned about this we can do supplementation as an online order directly from the supplement provider. Supplement providers are larger and better able to accommodate these requests.
What are your policies on communication between sessions?
As a courtesy, communication is included if you are enrolled in a program which allows patients to communicate between visits when clarification is needed. However, please keep in mind some questions may not be able to answered adequately through email and may require an appointment.
Are custom meal plans provided?
I provide meal plans on a very limited basis. Because it takes an immense amount of preparation and work to provide a good plan, custom meal plans are costly and I only take on a select few patients per month for meal planning services. We can also discuss meal time strategies and ideas within the session if you need additional support. I also provide a dietary review session where we can create meal templates together to take into consideration your specific needs and preferences. If you would like to use one for ideas check out my page called Resources.